Returns

Returns Guarantee from IndexDirect.ie ensures that we will replace/refund most goods provided they are returned to us within 14 days of receipt, Unused in their Original Packaging and fit for general retail Resale. Our Guarantee is inline with State Law and does not affect your statutory rights.

Goods sent back after 14 days will incur a re-stocking fee.

**Caution: Non-Returnable Item - This is a non-returnable item from the moment it is ordered, normally these items are shipped direct from manufacturer.
These orders cannot be cancelled once ordered, even if the delivery takes longer than stated.

If you wish to return goods that are wrongly ordered, you can do so by your own postal method or via us. The cost for us to collect unwanted goods or wrongly ordered goods is €14.50 + VAT per parcel.
A restocking fee may also be charged for unrequired goods.



Bulk Orders:
Any orders placed that are considered large or bulky items or even a high quantity of goods that might require pallet delivery are exempt from the usual rules of Delivery and are up to our discretion after the order may be placed online. You can check with us over the phone but we may also call you to inform you of an extra delivery charge in this case.


Canceling Orders:
Please make sure to advise us as soon as you can when cancelling an order maximum 14 days after receipt of invoice. You must inform us by E-mail or letter that you are returning the goods. You can not just send us back the order with no written statement to advise us of the return.


Re-Packaging the Goods:
You must package the goods according to our guidelines set out here. The goods must be packaged in a way as to prevent any damage to the original packaging of the products. This is important as the products need to be resold so No Tape directly onto products. Place products into cardboard box with secure fill (Bubblewrap) to protect during transit. We will not be responsible for goods you return during transit. You are fully responsible for the return of the goods including costs and damages that may have occurred.


Bulk Orders:
The products must be in 100% resaleable condition when they arrive back to our stores. The goods should not be used or repackaged in anyway, so no evidence of opening the outer packaging of the products. We give 14 days for you to examine the product the same way a retailer might by handling and looking at the product not by opening it.


Refund of Order:
On return of the products we will inspect the items first, then when all is 100% resaleable we will refund your card or Paypal account to 100% of its original order value. It does not include premium Express delivery charges.
If you wish to return goods that are wrongly ordered, you can do so by your own postal method.


Faulty or Damaged Goods:
For any faulty or damaged products please advise us immediately and we will pick up these goods and replace or credit them with 2-4 working days. Failure to inform us of faulty goods on time may result in the goods not been credited or replaced.


Non-Returnable Items
The following products are non-returnable due to Health & Safety reason: perishable goods, computer software, Coffee, Tea, Water, snacks, clothing and Footwear. There are also some exceptions that are clearly marked on our website under each product marked non-returnable.





Please return the goods to the following address with a copy of your invoice attached

Head Office:
IndexDirect.ie
Corfad
Stradone
Co. Cavan.
Rep. of Ireland.